Terms and Conditions


1 Best Idea Packers Limited usually provide service without an advance site survey. Our charges are based on actual materials used & labour & vehicle time taken to complete Work   plus a charge per mile when traveling outside. Our time-based charges start from arrival at first collection point and end at departure from last delivery point. They includes all traveling time including & time spent in traffic, any time spent maintaining the vehicle’s load-space in a tidy & safe condition as necessary throughout & at the end of Work, time spent at warehouse if Work involves goods in store (weekend collection/delivery involves increased time & cost).

2 You will pay 50% of the estimated cost of the move at the time of   booking and 50% the day before.

3 If you book via our website/ask us on the telephone we will give you an estimate & breakdown of our charges & the deposit we require. As this is
Based on standard industry costing principles applied to information you provide & without knowledge of individual circumstances of your site or
Individual requirements the estimate is not binding on us; price & time rates are not fixed & vary depending on different factors so even if Work is
Completed in less time our charge may not reduce and may indeed increase.

4 If you ask us we may carry out an advance site survey & issue you with a Quotation for a fixed price including materials, labour & vehicles & and mileage charges applicable. However if we provide a Quotation, unless otherwise stated,

5 It does not include insurance, Customs duties & inspections or any other fees or taxes payable to government bodies

6 We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our Quotation & confirmed by us in writing. These include:

7 You do not accept our Quotation in writing within 28 days, or the Work is not carried out or completed within three months.

8 Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control.

9 Work (including handling/access to property in store) is carried out at your request on a weekend/Public Holiday or outside normal hours (08.00-18.00hrs) or after the Quotation is issued you change the date or time of the Work.

10 We have to collect or deliver goods at your request above the ground floor & first upper floor.

11 If you deliver or collect goods to or from the warehouse, we are entitled to make a charge for receiving or handing them over.

12 We supply any additional services, including Work arising from extra goods (these conditions apply to such Work).

13 The stairs, lifts or doorways are inadequate for free movement of goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles &/or containers to load &/or unload within 20 meters of the doorway.

14 We have to pay parking or other fees, charges, penalties & fines in order to carry out services on your behalf.

15 Delays/events outside our reasonable control increase/extend the resources or time needed to complete agreed Work.

16 We agree in writing to increase our limit of liability set out in Clause

17 In any such circumstances, adjusted charges may apply & become payable.

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